I published this article on Medium last year:
Who Are We Serving — And at What Cost?
In the mythology of American prosperity, work has long been framed as a ladder. Each rung — if climbed with discipline — promised a better life. But somewhere in the late 20th century, the ladder was replaced with a revolving door. What remains is not an economy of mobility, but an economy of maintenance. A servant economy. One where millions work not to ascend, but to keep the engines running for others already at the top.
This new economy does not produce in the traditional sense — it services. It launders sheets, delivers takeout, packs boxes, changes adult diapers, and manages customer satisfaction surveys. In airports and hospitals, hotels and grocery aisles, a vast class of Americans labor daily to make other people’s lives easier — quietly, invisibly, and without leverage.
These are not jobs that build capital or community. They are not professions that confer status, benefits, or a path to ownership. They are contingent roles, often part-time, frequently gig-based, and increasingly normalized as the backbone of our economic output. The numbers tell the story: while traditional manufacturing has shriveled to under 9% of U.S. employment, service-sector work has exploded — yet median wages remain stagnant, and benefits elusive.
The insult is not merely economic. It is ideological. Politicians tout “record employment,” yet the quality of that employment is rarely interrogated. A job, any job, has become the metric of success. Whether it feeds a family, offers insurance, or leaves enough time to parent a child is of no concern in the accounting.
But these metrics mask the costs. The American economy now runs on an unspoken subsidy: not only from the low wages of workers, but from government transfers that prop up their survival. Food assistance, rental vouchers, tax credits, and Medicaid now serve as de facto wage supplements for millions trapped in underpaid roles. Remove these supports, and the system reveals its structural fragility.
Worse still is the illusion of sustainability. Household debt — student loans, credit cards, buy-now-pay-later schemes — fills the void between stagnant wages and rising costs. Even economic “resilience” is financed. And as interest rates rise and pandemic-era relief recedes, the pressure on the working class intensifies. The dignity of work, once a cornerstone of American identity, has been eroded by decades of policy that placed market efficiency above human wellbeing.
The result is a servant class not in name, but in function. A permanent underlayer of the economy dedicated to support roles, with little expectation of advancement or reprieve. This structure is not accidental — it is the outcome of economic liberalization, global offshoring, and a policy consensus that prioritized growth in abstract terms over the lived stability of its citizens.
Who benefits from this arrangement? Those who own, who automate, who consolidate. The investor class has no need for vibrant local economies when dividends arrive on schedule. The consumer elite enjoys a lifestyle of frictionless convenience. And the political class, insulated by proximity to donor wealth, recites employment statistics as if they reflect progress.
If the arc of the American story once bent toward inclusion and ownership, today it bends toward outsourcing and dependence. The servant sector economy does not fail because workers lack initiative. It fails because it demands everything from them — time, energy, presence — while offering nothing they can build on.
The question now is not just how long this model can persist, but what kind of country we become if it does. Are we a nation that still values work as a route to self-determination? Or have we settled, at last, for a society where the many labor so the few can live well?
The answer will define the next era of the American experiment — not in theory, but in the daily transactions that sustain or unravel the social contract.
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